Shipping Information:
1. Shipping Destinations:
Cyndy’s World ships orders to addresses within the United States, including Alaska, Hawaii, and U.S. territories. At this time, we do not ship internationally.
2. Processing Time:
Orders are typically processed and shipped within 1-2 business days of payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Methods:
We offer standard shipping options for all orders. Shipping times may vary depending on the destination and selected shipping method.
4. Shipping Costs:
Shipping costs are calculated based on the weight of the items purchased and the destination address. Customers will be able to view the shipping costs at checkout before completing their purchase.
5. Order Tracking:
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your shipment through the carrier’s website.
6. Delivery Issues:
While we make every effort to ensure timely delivery of all orders, Cyndy’s World is not responsible for delays caused by factors beyond our control, such as weather conditions, carrier delays, or incorrect shipping information provided by the customer.
Returns & Exchanges:
1. Return Eligibility:
We want you to be completely satisfied with your purchase from Cyndy’s World. If you are not satisfied for any reason, you may return your items for a refund or exchange within 30 days of the purchase date.
2. Return Process:
To initiate a return, please contact our customer service team at [insert contact email or phone number]. You will be provided with instructions on how to return your item(s). Please note that returned items must be in their original condition, unused, and with all tags attached.
3. Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping method to ensure the safe return of your items.
4. Refunds:
Once your return is received and inspected, we will process your refund to the original method of payment within 5-7 business days. Please note that shipping costs are non-refundable.
5. Exchanges:
If you would like to exchange an item for a different size or color, please contact our customer service team to arrange the exchange. Exchanges are subject to availability.
6. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately upon receipt. We will arrange for a replacement or refund, depending on the situation.
Contact Us:
If you have any questions or concerns about our Shipping & Returns Policy, please don’t hesitate to contact us at support@cyndysworld.com. Our custome service team will be happy to assist you.